The Kaiser Family Foundation reports that nearly one-half of Americans say they have been negatively affected by the COVID-19 quarantine. In addition to the worry of potential infection, there is the added stress of finances and isolation, which have left many of us reeling from the effects of the global pandemic. There are resources available to help… Read more »
The coronavirus has put pressure on everyone. Customer service representatives are bearing a lot of the burden of this pressure, handing the brunt of worried people during an unprecedented time of crisis. During these challenging days, companies must continue to keep up with customer service. This article will help you continue to communicate well with customers… Read more »
If you’re ready to begin bringing back employees or opening your doors to customers, there are all kinds of things you should do to prepare. HR teams and business owners must take extra precautions to ensure that everyone—workers and customers alike—stay safe. Companies must find a way to exist within our new normal, which includes… Read more »
We are in a tight job market. There are tons of opportunities for job seekers which means that it’s up to recruiters and hiring managers to make their company appeal to the top candidates. And settling for a mediocre candidate can be a mistake. A bad hire can cost your company money, time, and morale,… Read more »
When your employees show up for work each day, the last thing they want to worry about is their own personal safety. Bad things happen, and as a business leader, it’s your job to prepare for the unthinkable so you can minimize injuries and keep your employees safe. If your employees feel unsafe, they might… Read more »
Using a job interview so you can find the absolute best candidate isn’t easy. Some people are just charming and interview well even though they might not have all the necessary skills and qualifications. And while good employees are valuable, a bad hire can be costly to your company—in time, money, and morale. Fortunately, there… Read more »
If your company’s going to sell your products to people and offer them services, then you need to understand who they are and how they think and make decisions. If you can understand your customers, you can make sure your products, services, message, and vision are appealing to them. And no characteristic delineates a population… Read more »
Unemployment is low, and today’s employees are fickle. They’re easily pulled away from stable employment by the promise of a higher salary and perks like flex scheduling and remote work. And if one person leaves your company, everyone else starts to look around and wonder if they should too. If you’re not careful, you could… Read more »
No one wants to hire someone who’s simply going turn around in a few months and leave for another job. Recruiting, hiring, and training is costly enough as it is. Plus, a departing employee messes with your company’s morale and destroys any hope you had of developing a good sense of teamwork. Here are some… Read more »
As a new generation of workers overtakes the workforce, companies need to keep up with changing needs and demands to attract new employees and maintain the loyalty of their old ones. When so many employees are quick to leave a job for a new opportunity, employee loyalty is more important than ever. Your best employees,… Read more »
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