What Can a Candidate’s Nonverbal Communication Tell You?

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Think of the last great candidate you hired. What swayed you most? Was it the references and the resume, or can you chalk it up to something almost intangible about how she presented herself? Dr. Albert Mehrabian, author of the 1971 book Silent Messages, combined the results of two studies on communication and discovered that… Read more »

Simple Strategies for Hiring on Enthusiasm

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You’ve had an interview with an extremely qualified candidate; on paper, she seems like a great fit for the position. Her references seem strong, and she answers your questions thoroughly…but she never once seems as though she actually wants the job. She doesn’t even mention wanting it, making it seem as though she’s simply going… Read more »

Do Your Employees Fear Change?

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Your team has worked long and hard to become a cohesive unit, and they’ve finally gotten into a groove wherein they know each other’s strengths and habits, moving along smoothly. But last week their manager made a lateral move to another department and someone else has taken her place, someone relatively unknown to them. Now… Read more »

Providing Constructive Criticism

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Ah, the managing nightmare scenario: While having a one-on-one with an employee to discuss possible areas of improvement, you suddenly find that you’ve put your critique in such a way that now said employee has become defensive, angry, tearful, offended, or some combination thereof. Now you may feel a bit angry and defensive yourself, or… Read more »

It’s Time for Your Employees to Take a Vacation

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As a new employee, Jane felt excited about the job and getting that one week of paid vacation almost out of the gate. But now she’s been at her company for five years, has accrued two weeks of vacation, and has never taken more than three days off at a stretch. She has various reasons… Read more »

It’s Time to Revolutionize Email

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The scenario: You’ve had a wonderful week off on vacation, and you’ve just come back to work. You turn on the computer, open up Microsoft Outlook (or your chosen email platform) … and immediately get inundated with hundreds of emails. Think about it: How many of those simply get deleted? And how many rate as… Read more »

Get Ready for Generation Z

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Right now, the workplace has a rather complex and layered set of employees: As the Baby Boomers retire in increasingly larger numbers and the older members of Generation X even begin to consider that as well, employers will have a majority of the workforce coming from Generation Y, also known as the Millennial generation. However,… Read more »

What’s Your Social Media Policy?

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Consider a few scenarios: Employee A uses their personal Facebook account during the workday to catch up with old friends. Employee B uses their personal Twitter account to follow news updates and to Tweet about company goals or events. Employee C uses LinkedIn to promote the company and build their own as well as the… Read more »

Is Glassdoor Closing a Door for You?

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When you get on the Internet to buy something, what criteria do you use to make your choice? An educated guess would likely include price, availability, maybe color or size…and ratings by other users. On a site such as Amazon, products live and die by their ratings. Think of the last item you purchased online… Read more »

Why Paying Your Employees More Is Good for Your Business

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The current minimum wage will likely go up in the coming years in many cities, and LA is on board as well. This has a number of business owners frustrated and concerned: How can they stay afloat when wages increase…will they have to increase prices? Will that lead to backlash and a shutdown of the… Read more »