The Importance of Soft Skills in Customer Service Hiring
In the world of customer service, technical knowledge and product expertise are important—but soft skills are what truly define success. Communication, empathy, and adaptability are
In the world of customer service, technical knowledge and product expertise are important—but soft skills are what truly define success. Communication, empathy, and adaptability are
California companies must stay compliant with evolving labor laws. The state has particularly stringent regulations and employee-focused protections that set the tone for workplace standards
Retaining top talent is more challenging than ever. According to an article from Harvard Business Review, lack of professional development opportunities is a significant reason
The skills that drive business success are changing along with our technology. The latest reports suggest that 50% of the workforce will need to reskill
In today’s workplace, it’s common to find a diverse range of generations working side by side, from Baby Boomers to Generation Z. Each generation brings
Creating an engaging work environment is the best method for attracting and retaining top talent. But what makes for an engaging environment? This blog will
Employee performance reviews correlate strongly with effective human resource management. Traditionally, these reviews were a once-a-year chore often dreaded by both managers and employees. However,
Hiring managers and HR professionals have more tools than ever before when it comes to recruiting top talent. Two popular options are recruiting apps and
The latest polls show U.S. CEOs consider the constant challenge of attracting and retaining top talent their number one priority. As the war for talent
Most HR managers know the dangers and costs of bringing on the wrong employees. The cost of a bad hire is high culturally and operationally.
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